Information Services Support Worker 
Part-time 25 hours – Monday – Friday 09:30 am – 15:00 pm 
Location – Based on site in the Macmillan Horizon Centre, Brighton East Sussex 

Salary Range – £23,000 – £26,000 pro-rata

About us
At Macmillan you’ll find talented people working together to do whatever it takes to support people living with cancer. We’re going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role

The Macmillan Horizon Centre opened in Brighton in November 2016 and provides support to people affected by cancer from across Sussex. In this role you will directly support and make a difference to people living with cancer by providing quality information and support, tailored to individual needs, whether that’s in person, over email or on the phone. 

You will play an important role in supporting the smooth running of the information service and act as a first point of contact for our information and support volunteers. You will assist them with any queries and help they need throughout the day, to ensure a quality and consistent service for all our customers. This is often at a time of great need and people may not be aware of the support available so this role is vital in providing each individual with the information and support that’s right for them. 

About you:

The successful candidate will demonstrate the following skills and experience:

  • You will have demonstrable experience in a customer facing role, providing tailored information and support to deliver a positive customer experience.  
  • Experience of supporting and coaching a group of people in an inclusive and collaborative manner. 
  • Experience of effective written and verbal communication 
  • Proven experience with MS office software along with other computer skills 
  • Ability to build and maintain relationships in order to provide a quality service to a range of people.   

In return, we offer a range of benefits including:

  • 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
  • Pension matched up to 7.5%
  • 120+ learning and development offers, with access to external professional qualifications
  • Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: Monday 6th May
First interview dates:  Wednesday 15th May 

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

So we can support you to be your best during the application or interview process, please contact Macmillan TA Team TATeam@macmillan.org.uk for advice and reasonable adjustments. 

Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies. 

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people. 

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