Account Manager
Chancery Lane, London,

Company Description

We believe in the power of populist creativity to help brands grow, and have done so for some of the world’s most iconic brands including McDonald’s & Kellogg’s. ​

We also believe in the power of a strong culture that puts people and creativity at the heart of everything we do. Our guiding principles are simple: be open, be generous, be curious. We pride ourselves on a genuinely friendly and informal style where everyone’s invited. ​

The happiest people and most exciting places are also the most creative in our industry, and Leo Burnett has both of these, alongside a real passion for great ideas. Together, this makes it an outstanding agency for people to ply their craft. ​

Leo Burnett London has won a lot of awards – we regularly sit at the top of the tables for creative awards both in the UK and globally. We are a truly integrated creative agency and strongly believe that a great idea can live anywhere. 

Job Description

What You’ll Be Doing:

We’re looking for a Senior Account Manager to join our team at Leo Burnett

Specific, we’ll need your help with:

  • End to end development and delivery of big, TTL campaigns
  • Expanding and pushing our work to channels and formats; social, content, activation, tactical/cultural
  • Owning the day to day detail and client relationships, with direct counterparts and stretching up to seniors (as appropriate)
  • Managing and supporting junior members of the team in their work and development
  • Overseeing production costs and fees across your workstreams


What Skills We’re After:


  • Passionately care about great creative work. Identifying great work and articulating why
  • Demonstrate good creative judgement and voice your opinion within creative conversations, including internal creative reviews
  • Understand the difference between idea and execution
  • Understand and interpret client feedback
  • Provide inspiration during creative briefings with relevant references
  • Support creative presentations, by preparing all the stimulus to build the most compelling creative “sell” meeting for the clients
  • Have an understanding of the overall process for production across different channels. Working with AMs and Producers to be able to create project timing and keep these up to date throughout the project
  • Read trade publications and keep a finger on the pulse of new exciting work both in and out of category


  • Develop relationships internally with key point people in all departments and within your team. Have an infectious can-do attitude, which makes people want to come to you as they know you approach all tasks with a positive attitude
  • Have outstanding organisational skills, meaning you are always on the front foot with key information to hand
  • Ensure all your communications/interactions are clear, concise and action orientated
  • Be curious and constantly seeking to learn
  • Demonstrate clear communication and listening skills
  • Manage your workload effectively and efficiently


  • Share key commercial data and business information with your wider team
  • Deliver all tasks on the deadline OR flag where this is not possible to line managers in advance
  • Begin to demonstrate an understanding of the client and Leo’s commercial landscape
  • Demonstrate a strong sense of commercial responsibility – understanding the importance of POs and billing
  • Learn to treat client and agency money as if your own
  • Support pitch teams with financial administration – helping to track and protect costs.


  • Represent the Agency in a professional manner at all times, with clients and external partners
  • Understand the landscape your client is operating in and the impact that has on their communication strategy as well as understanding their target audience, their relationship with the client’s brand and how this impacts messaging within a campaign
  • Articulate the different brand positions for your client’s key competitors
  • Constantly consider the small details of each client interaction, to ensure Leo’s is always striving for a better working environment
  • Practice front-foot account management, planning ahead, knowing your timings inside out, knowing the team’s movements and planning around these commitments to ensure smooth project delivery
  • Develop strong relationships with all client contacts
  • Have excellent attention to detail. Making it your mission to know the clients brand guidelines inside and out, ensuring all presentations are delivered to the correct standard
  • Support new business pitch teams with a can-do and proactive attitude


What Qualities and Behaviours We’re Looking For

  • A desire for great work
  • Clear and concise communication style
  • A collaborative working style and infectious energy
  • Action oriented
  • Highly organised with excellent time management.
  • Passionate about great creative work and good creative judgement.
  • Persuasive presentation skills
  • High EQ, understanding how to read people and always thinking of others.
  • Flexible and adaptable; taking ever-changing circumstances and project demands in your stride, always the picture of calm and control.
  • Curious, always seeking to learn from those around them

Additional Information

Our Commitment to Diversity & Inclusion

Diversity and inclusion are a core part of our DNA at Leo Burnett. We’re committed to building an inclusive culture that encourages, celebrates, and supports our wonderfully diverse employee group irrelevant of their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion fuel our creativity and innovation, it enables us to be closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work.

We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process.  If you need assistance or adjustment due to a disability, please contact us.



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