Overview

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling – our preference is that you’re located within a commutable distance of one of our offices so that we’re able to interact and collaborate in person. We don’t like to mandate how much you visit the office and work from home, that’s to be agreed upon between you and your manager.

About the role

Here at Starling we are growing, and our first line information technology and security operational risk team is looking for someone passionate about making a difference working closely with domain and subject matter experts to ensure that Information Technology risk is effectively monitored and managed.

As a member of our first line risk team, you will be responsible for executing day to day activities facilitating and supporting the identification, analysis and monitoring of information technology risks.  Supporting risk assessments and working collaboratively to capture and inform options and recommendations for treatment of risk.

What you’ll get to do:

  • Actively support risk processes and collation of risk indicators.
  • Helping maintain risk registers, monitor and track day to day risk exposure.
  • Working across the information technology teams to ensure risk is identified, captured and communicated as appropriate.
  • Facilitate and support stakeholder advisory and risk reviews.
  • Work collaboratively to ensure effective maintenance and update of risk registers.
  • Working collaboratively to develop, mature and continuously improve our information technology risk procedures.
  • Engage with domain and subject matter experts to identify, analyse and assess risk scenarios and support stakeholders in reporting.
  • Contribute to and participate in the successful delivery of a variety of risk management and resilience projects aligned to our overarching strategic roadmap and risk appetite.
  • Support continual improvement activities within the team.

Requirements

  • Have a strong analytic ability to look at complex business processes, identify opportunities for and where appropriate recommend business process improvements.
  • Have a pragmatic approach and be able to work collaboratively in a technology driven environment to develop proportionate response plans.
  • Develop and maintain an understanding of the operational regulatory environment.
  • Take responsibility and do the right thing for customers, colleagues and partners.
  • We are looking for individuals with experience across one or more of these areas. It is not expected that you will have worked in all of these.

The following skills and experience are desirable: 

  • Experience working within financial services or technology risk management. Alternatively, experience in business operations teams or wider risk management.
  • Experience of information technology systems and processes including cloud.
  • Experience working with key stakeholders, developing working relationships and providing insightful management reporting / information. 
  • Good attention to detail plus analysis and presentation skills
  • An innovative mindset and general interest  in information technology, automation, and development (including coding).
  • Flexibility in your approach to meeting goals as part of the wider team.

Interview process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • 45 min interview with the hiring manager
  • 45 min interview with our CISO and member of the People Team

Benefits

  • 25 days holiday (plus take your public holiday allowance whenever works best for you)
  • An extra day’s holiday for your birthday
  • Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
  • 16 hours paid volunteering time a year
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary & group income protection
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Incentives refer a friend scheme
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don’t tick every box. Forget that! While we can’t accommodate every flexible working request, we’re always open to discussion. So, if you’re excited about working with us, but aren’t sure if you’re 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. 

When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

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