SEND Operations Partner

Permanent, Full Time

£31,812 to £37,427 per annum

Location: Colchester

Working Style: Anywhere worker

Closing Date: 7th July 2024

The Role

Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK, serving a population of 2 million residents, and has a very successful track record of delivering transformational change. ECC anticipated change was needed in the public sector and has worked to deliver better quality at lower cost. We have an ambitious transformation agenda – one with the scope to reach every part of the council. We are changing the way we think, the way we work, and the ways in which we deliver our services. We are committed to becoming a place where individuals, partners and communities feel proud to play their role and genuinely want to belong. We’re immensely proud of our flexible working options.

The Opportunity

Essex County Council has embarked upon a programme of change for provision and services with the ambition to profoundly improve the outcomes and life experience of children and young people (CYP) with SEND (Special Educational Needs and Disability). Our vision is for a SEND system which identifies and assesses need at an earlier stage and which provides appropriate and impactful support without a high dependence on Essex County Council’s statutory services.

The SEND Operations Partner will manage and develop the SEND Operations Co-ordinators within a quadrant, according to the vision for SEND in Essex. Effectively delivering the council’s statutory duties in relation to the assessment and review of children/young people with SEND.

With an RQF level 4 a thorough working knowledge of the SEND Code of Practice and experience of working with young people with special educational needs and disabilities.


  • Lead a team of SEND Operations Co-ordinators and Assistants within a quadrant, co-ordinating induction, training and development programmes and the allocation of work.
  • Working with the SEND Operations Lead to develop best practice and provide quality assurance of Education, Health and Care plans (EHCP). Ensuring the team follow requirements in the SEND Code of Practice 2015, Essex Guidelines and maintain the CYP and their family at the heart of the process.
  • Deliver the assessment and review process for children and young people with SEND, for a dedicated caseload within a quadrant.
  • Responsible for securing appropriate educational provision (both within and out of the Authority) for all Essex CYP with an EHCP, within an agreed geographical area, in line with the SEND Code of Practice 2015 and legislative requirements.
  • Working collaboratively with partners in Health and Social Care to ensure their participation in the EHCP process and support direct individual work for the most complex situations.
  • Managing queries and complaints in collaboration with the Inclusion Partners and reporting upon progress, to ensure resolution in a timely, efficient and appropriate manner.
  • Progressing and resolving complex situations around CYP including mediation and refusal to assess meetings, with a particular emphasis on the needs of looked after children and children not accessing education. Preparing and presenting casework for submission to decision making panels.
  • Contribute to the preparation of papers for complaints, tribunal cases, Ombudsman enquiries and responses to letters from parents, MPs and Members to support senior managers.
  • Contribute to decision making processes within the quadrant, relating to initiation of EHCNAs, issuing of EHCPs and allocation of resources to EHCP.
  • Specific individual and shared targets and objectives are defined annually within the performance management framework.

The Experience You Will Bring

  • Skills, Knowledge and Experience
  • Educated to RQF level 4 or equivalent by experience.
  • Evidence of excellent leadership and behavioural skills and management experience.
  • Effective time management and prioritisation skills with the confidence to work autonomously and adapt quickly and effectively to changing circumstances/situations.
  • Excellent verbal and written communication skills with the ability to build strong working relationships which are collaborative and engender delivery.
  • Experience of successful dispute resolution through effective mediation and negotiation.
  • Demonstrate excellent interpersonal skills with an understanding of how to facilitate and mediate in situations which are perceived as challenging.
  • Evidence of thorough knowledge of the Children and Families Act 2014 and the SEND Code of Practice 2015 and the authority’s statutory responsibilities.
  • Significant knowledge and experience of working with children and young people with special educational needs and disabilities and with their families including ‘hard to reach’ families.
  • Significant experience of reviewing and quality assurance of Education, Health and Care plans (EHCP) for children and young people.

To read more about us please visit: Education

Why Essex? Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk

Follow us on Facebook , Twitter, Instagram and LinkedIn . Further details can be found on our careers page .


Pay and Reward | Our Ways of Working | About Us | Organisation Behaviours

Before you apply -
Register now and turn on alerts for jobs like this!

By registering you agree to our terms and conditions.

No thanks, continue to apply