We have a fantastic opportunity for an organised and customer-focused individual to join our Sales Order Processing & Invoicing (SOP) team. In this role, you'll play a crucial part in ensuring our customers have a smooth journey from placing their orders to invoicing and beyond. Working closely with both customers and internal teams, you'll ensure orders are processed accurately, queries are addressed promptly, and any issues are resolved efficiently.

Our SOP department is dynamic and fast-paced, calling for a flexible, can-do attitude and strong teamwork across the board. Being part of the SOP team opens doors to various career paths within Finance, Customer Support, Professional Services, and Sales.


We're currently seeking candidates for both full-time positions (Monday to Friday, 09:00-17:00) and part-time positions (22.5 hours per week, with flexible days and hours).


What will you be doing?


As a SOP & Invoicing Associate, your day-to-day responsibilities will include:


  • Providing first-line support to customers and internal departments via phone, email, and our service desk system
  • Collaborating with teams to meet and maintain structured KPIs/SLAs
  • Delivering top-notch customer service to ensure a positive customer experience
  • Addressing order-related queries, invoicing issues, and processing refunds
  • Ensuring all daily/weekly/monthly tasks are completed efficiently and on time
  • Handling customer records, updates, and account maintenance
  • Processing sales orders and contract renewals according to business-approved procedures
  • Assisting with product dispatch and initial setup, as well as resolving license issues
  • Supporting and training team members as needed
  • Tackling ad-hoc administrative duties when required.


What are we looking for?


We're looking for candidates who:


  • Excel in customer service and understand customer needs
  • Have experience with business systems and are comfortable with numbers
  • Possess strong problem-solving skills and excellent communication abilities
  • Thrive in a team environment and show initiative
  • Are well-organised and pay attention to detail


Please note:


As we may close vacancies early due to a high volume of applications, we encourage you to apply as soon as possible to avoid missing out on this exciting opportunity.

Salary: Competitive plus bonus
Location: Wigan

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