Resident Participation Manager

Job Introduction

Job Title: Resident Participation Manager 

Salary Range: PO4 £43,434 – £52,632


Full time- 36.0 hours per week. 

Location:  Reed House, Frogmore Complex, SW18 1EY

About Us

We are committed to involving residents in the management of their homes at the level of their choosing. We recognise that resident empowerment is key to building enduring and sustainable communities. This is an exciting opportunity to help us improve our approach to resident participation.

As a Resident Participation Manager, your will be responsible for leading on resident engagement activities across the department and providing support, direction and guidance to the four Resident Participation Officers (RPO).

About the role

You will work with senior officers to ensure a strategic approach to resident engagement, helping to develop the annual resident conference and working to expand the informal engagement opportunities available to residents.

You will have knowledge of all resident participation models up to and including resident management organisations.  You should have a genuine commitment to empowering residents and a sound knowledge of relevant legislation.  Excellent communication skills, both oral and written, and confidence in public speaking and chairing meetings are essential for the post, as is experience of working with residents in a multicultural environment.  Regular attendance at meetings outside of normal working hours is a key part of the job.

Essential Qualifications, Skills and Experience

  • Ability to draft complex correspondence and reports on a wide range of issues.
  • Ability to communicate effectively with colleagues and residents.
  • The ability to develop an imaginative and innovative approach to community engagement.
  • To be able to attend meetings and emergency situations outside of core hours.

If you have the qualities and experience required together with an understanding of the Council’s equal opportunities and diversity policy and a firm commitment to the principals of customer care and best value, then this position presents an ideal opportunity to develop your skills further.

Please feel free to contact Tom Crawley on 0208 871 6781 should you require any further information or wish to discuss the role.

Indicative Recruitment Timeline

Closing Date: Sunday 21st April 2024

Shortlisting Date: W/C 22nd April 2024

Interview Date: TBC

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer, if you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.   We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. For more details, please click here 

£43,434 – £52,632 per annum

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