Merchandising Assistant


Hybrid < 1-2 days in the office/Support Centre on Hams Hall Distribution Park, Coleshill.

Become a Merchandising Assistant

We’re looking for a Merchandising Assistant to join our Merchandising team here at The Works! You’ll sit within our Supply Chain function and play a key part in a new team structure.


Fancy a Qualification Whilst You Work? – Yes, we pay for that!

We are working with some amazing Apprenticeship providers who are designing something special for us. Later this year, there will be opportunity for you to earn whilst you learn and get qualifications up to degree level. Pretty cool, right?!

Our Culture 


The Works is an awesome place to… well, work! Our atmosphere is supportive, friendly, and inclusive. A second home-from-home where you can be your best and authentic you

Our environment is always moving and full of energy. Yet we still make space to share must-watch TV recommendations and our favourite page-turners. Because even superheroes need some downtime to fuel their imaginations! 


Our PERKS Are ‘The Works’

  • 25% Colleague Discount! – Plus, exclusive Double Discount days!
  • MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
  • Holiday –33 days including bank holidays.
  • Holiday Purchase – Purchase an additional 5 days
  • Can-Do Academy – Grow your skills and career with instant access to further training and development in areas that interest you.
  • Wagestream – Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
  • Share Scheme – Unleash your inner Monopoly mogul and own a piece of The Works!
  • 24/7 support for you and your family – Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
  • Healthcare Cash Plan – To support your everyday healthcare costs.
  • + Loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.


Your Mission


  • Review all daily orders that are delivered and prepare allocations.
  • Responsible for ensuring all allocations are completed in a timely manner following the allocation plan.
  • Liaise with our Warehouse teams with queries on orders/pack quantities.
  • Be a key contact for our stores with queries on allocations.
  • Monitor deliveries and stock levels and communicate with suppliers accordingly.
  • Review Distribution Centre and store stocks weekly to ensure optimisation of stock by channel.
  • Set up and manage new lines on the system including purchase order raising.
  • Ensure all information is correctly attributed in the system for analysis.
  • Prepare weekly sales reports.
  • Provide relevant analysis as required to support correct business decisions.
  • Highlight lines and recommend actions to be taken on over and under-performing lines.

Skills/Behaviours That Will Set You Apart

  • Computer literate to include working knowledge of Microsoft packages including Excel, Word and Outlook with a confidence to learn new systems.
  • Strong numerical skills and ability to analyse data.
  • Previous experience within the retail sector or in a customer facing role.

We Listen. We Care

Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.


Our Purpose

To inspire reading. learning, creativity and play – making lives more fulfilled.

Our Values

We are Crafty | We are Caring | We are Can-do


Promoting Diversity, Inclusion, and Applying Reasonable Adjustments.

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).

We are open to discussing part-time and flexible working and, where possible, will try to support this. If you need reasonable adjustments to apply for this role, please contact recruitment@theworks.co.uk and we’ll be happy to help!


Salary: Competitive Salary
Job Type: full time
Full Address: Boldmere House Hams Hall Distribution Park, Faraday Ave, Birmingham B46 1AL, UK

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