Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.

1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR

Job Details

Job Title: Infrastructure Manager
Location: Hemel Hempstead (Hybrid – 50% Office
/ 50% Remote)
Salary: Competitive with Annual Bonus and

About Haven:
Join Haven, one of the UK’s leading providers
of holiday experiences, as our Infrastructure Manager. In this pivotal role,
you will own, operate and manage all aspects of park, data centre and associated compute and storage platforms (Including hardware, EUC, databases, and software platforms), ensuring the smooth operation and
transformative growth of our infrastructure capabilities. Based in Hemel
Hempstead with hybrid working arrangements, this role offers the perfect blend
of operational management and strategic innovation.

Your Opportunity:
As the Infrastructure Manager, you will:
– Lead the operation and strategic scaling of
our compute and storage platforms.
– Manage both internal and external resources
to drive service stability and transformation activities.
– Collaborate with Group IT and Digital
Security to align technology strategies and improve system – performance.
– Play a critical role in Infrastructure
lifecycle management, focusing on cost-efficiency and optimal resource
– Ensure robust disaster recovery and data
security practices are in place to safeguard our operations.
– Liaise with stakeholders across all brands
to ensure consistent performance and meet KPIs.
– Govern third-party service delivery,
ensuring compliance and operational excellence.
– Drive continuous improvement initiatives
across technology platforms, enhancing system reliability and user
– Handle budget management responsibilities,
focusing on cost-saving measures and financial forecasting.
– Provide leadership and direction to the
Infrastructure DBA and EUC teams, fostering a culture of innovation and
What We’d Like You to Bring:
– Proven leadership experience with a strong
focus on team management and strategic oversight.
– Demonstrable expertise in managing IT
infrastructure for large-scale operations.
– Excellent problem-solving abilities and
capacity to work under pressure.
– Solid understanding of ITSM frameworks and
experience in managing service delivery platforms.
– Extensive knowledge of modern cloud
technologies (Azure/AWS) and enterprise hardware solutions.
– Strong financial acumen, capable of managing
budgets and achieving savings.
– Relevant certifications (Microsoft, AWS,
VMware, Cisco) are highly desirable.
– Effective communication skills, capable of
engaging with technical teams and senior stakeholders.
Ability to drive projects to completion and
meet key performance indicators.

What’s In It For You?

Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’

Annual bonus
– 20% discount on both Haven and Warner Hotels holiday for you, family and
– Comprehensive wellbeing support
– Access to the Bourne Leisure corporate box at the O2 Arena ,London
– Exclusive discounts with corporate partners
– Exciting career pathways, including Learning and Development opportunities
such as Apprenticeships and Degrees
– Enhanced family friendly
policies and pay (eligibility criteria applied)

Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven
& Warner Hotels. We have 9,000 fantastic team members and 39 beautiful
seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?
Working with us is ultimately defined by our
exceptional people and teams. At Haven, we take pride in our Breath of Fresh
Air culture, which focuses on valuing and supporting every team member. We
prioritise openness and transparency in our interactions allowing our team
members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will
be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or
skills test, depending on the role. If you require any support or reasonable
adjustments to help you perform at your best during this process, please let us

equity, and inclusion are at the heart of who we are and what we do. Our
commitment to these values is unwavering and they are central to our mission.
We encourage applications from all backgrounds, communities and industries and
we are happy to discuss any reasonable adjustments or flexibility that you may require,
including whether a role can be part-time or a job-share.

genuinely care about every candidate’s experience during the recruitment
process and are here to provide support where we can. If you require any
assistance or reasonable adjustments while applying, please don’t hesitate to
reach out to us at resourcingteam@bourne-leisure.co.uk.

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