Overview

Job Description

Salary: £29,269 – £31,364

Hours per week: 37 hours

Interview date: TBC after shortlisting

Financial Assessment and Benefit – Empowering Financial Wellness

We are seeking a dedicated individual to join our Adult Social Care Operations in the role of Financial Assessment Officer and Caseworker within our Financial Assessment and Benefit (FAB) Team.

Our team specialises in conducting financial assessments and welfare benefit checks for customers receiving council-funded support, prioritising a person-centred approach. Renowned for excellence in partnership working, our team has earned a Customer Service Award in recognition of its outstanding performance.

As a Financial Assessment Officer in a dynamic environment, you will manage the end-to-end financial assessment process. Your responsibilities include ensuring timely and accurate completion of new and review assessments through various means including online and face to face in the customer’s home. Working independently and collaboratively, you’ll engage with partner organisations, including the Department for Work and Pensions.

Key qualifications include excellent customer service skills, effective communication, a strong grasp of financial circumstances, IT proficiency, and problem-solving abilities. If you possess the enthusiasm and commitment needed for positive outcomes, we welcome your application to be part of our team.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a ‘One Council’ ethos. That’s why we focus on getting the things that matter to our people right. Explore more benefits here!

Please download and read the role description and person specification carefully before you apply as well as Our Identity .

For more details, contact Nicola Patrick, Social Care Reforms Transformation Lead, at Nicola.patrick@wiltshire.gov.uk .

This role may be subject to certain successful security checks; please see the role description for more information.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion .

Disability Confident Employer

Application process

Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn’t want you to miss out on any important updates or interview invitations. Thank you!

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