Job Introduction

In a Nutshell

Lainston, part of the Exclusive Collection is looking for an Events Coordinator (fixed term  contract).  The role involves co-ordinating and upselling details for events within the hotel accurately and to a 5 star standard, guiding the client through all stages of event management.  The role will be responsible for communicating all details to the operations team for a successful event and completing any after events correspondence with the client.

Role Responsibility

Main Responsibilities

  • Anticipate guests’ needs where possible to enhance the quality of service and positively promote sales to maximise revenue.
  • To continually communicate to all departments within the hotel in an accurate and concise manner.
  • To effectively manage events for the hotel, collating all relevant information and assist clients in all aspects of event planning stages.
  • To co-ordinate all clients needs prior to arrival at the hotel.
  • To attend meetings within the hotel as required and represent the sales department.
  • Accurately input bedrooms reservations for Group bookings into Hart.
  • To provide accurate function sheets on time maintaining 100% attention to detail.
  • Create, develop and maintain a seamless booking system for all guests offering the correct standard of the hotel.
  • Attend and lead function sheet meetings.
  • Prepare and deliver show rounds to clients and sell the hotel to the Exclusive Standard.
  • To support any wedding open days held at the hotel.

The Ideal Candidate

Ideal Candidate

This role would suit a placement student/ internship/ or a candidate wanting a fixed term contract in a Sales Department.

  • Strong with computers and being able to handle multiple systems.
  • Have an understanding of outstanding levels of customer service.
  • Have an open and approachable manner and thrive on interacting with people.
  • Team working abilities.
  • Excellent communication skills – both verbal and written.
  • Excellent time management skills.
  • Excellent attention to detail.
  • Ability to multi-task a heavy workload.
  • Competent in Microsoft Office.
  • Be immaculately presented at all times under brand guidelines.

Package Description

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

  • Competitive salary, benefits and we pay above the Real Living Wage.
  • 29 days holiday (increasing with length of service)
  • We operate a discretionary service charge system.
  • 50% Discount on food and beverage across all Exclusive properties
  • Really big discounts of room nights across all Exclusive properties
  • PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
  • Meals on duty provided for free
  • Recognition and rewards scheme
  • Access to our learning platform including great training and development programs.
  • Free gym access + where available dedicated classes.
  • B Corp accredited and commitment to improving our People, Product and Planet.
  • Free downloads to newspapers, magazines and books
  • Cycle to work scheme

About the Company

Are we right for you?

  • We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
  • We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
  • We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
  • We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
  • You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

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