Job Introduction

Main Responsibilities

  • Develop standardized build image for all end users devices (including Point of Sale (POS)) across the organisation 
  • Administer and support the deployment, configuration, and maintenance of operating systems (e.g Windows, Linux) used within the organization, ensuring optimal performance 
  • Implement patches, updates, and security protocols to safeguard system integrity and data confidentiality working with support partners to ensure end to end operation 
  • Collaborate with peers, support partners and other IT Teams to integrate new hardware components into the existing operating environment. 
  • Work closely with POS support partners and Store Tech Teams to ensure POS hardware is built to the required standard 
  • Monitor OS system performance metrics and conduct performance tuning activities to enhance OS system responsiveness ensuring POS system performance during peak retail hours meets the needs of the business. 
  • Maintain comprehensive documentation of OS system configurations, procedures, and troubleshooting guidelines. 
  • Identify, investigate and resolve issues relating to operating systems working to agreed SLA’s and documenting all progress on the IT Service Management Tool, collaborating with other IT Teams and support partners as required 
  • During times of high demand assist other members of the EUC Team with the Build, install and configuration of desktop hardware devices ensuring compliance with IT policies 
  • Provide guidance and training to other members of the EUC Team on POS system related issues and the build and maintenance of OS images.  
  • Continually develop own knowledge of PC and POS operating systems and application software, to provide a high level of support  

The Ideal Candidate

  • Demonstrable experience providing Operating System administration in a retail environment  
  • Proficiency in configuring and managing Windows and Linux operating systems, specifically in POS environment 
  • Proven experience of using imaging tools (e.g. Microsoft Deployment Toolkit,) and deployment methodologies. 
  • Familiarity with POS hardware components, peripherals, and interfaces. 
  • Solid understanding of security principles and protocols (e.g. PCI DSS, CIS20) relevant to retail environments. 
  • Experience of providing technical support for and maintaining POS Operating systems  
  • High Level of proficiency in all MS office suite applications, desktop and server administration  
  • Office 365 , Active Directory, Intune,  
  • Windows 7, 8.1, 10  
  • Windows Deployment Services/MST 
  • Good communication (both verbal and written) and ability to train peers.  
  • Able to manage time effectively and prioritise workload  
  • Technical knowledge of PCs and desktop hardware.  
  • Basic networking skills e.g. LAN/WAN/VPN support   
  • Works well under pressure and can multi-task   
  • Ideally will hold a full clean driving licence as travel between group sites may be required.  

About the Company

Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland.  In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer.  This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.  

In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing.


  • Pension
  • 15% Card Factory colleague discount in-store and online
  • Save As You Earn scheme
  • Financial Wellbeing Support
    • Financial Education Tools
    • Salary Advance
  • Seasonal incentive schemes
  • Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
  • Discounted gym membership, mobile phone contracts, and car leasing
  • Discounts across 100’s of UK retailers
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
  • Enhanced Maternity, Paternity, and Adoption leave

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

For any questions email: vacancies@cardfactory.co.uk (we do not accept CVs/Applications via email) 

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. 

No agencies, please.

Sportswift Ltd T/A Card Factory

Salary Details: £36,000 – £45,000 (depending on experience)

Location: Wakefield

Job Reference: cardfac/TP/1411087/23094

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