Overview
Customer Operations Analyst – Nusajaya
Our Incora Story is really taking off – we’d love you to join us for the journey
We are currently seeking an exceptional professional to join us as Customer Operations Analyst
Location: Johor Bahru, Puteri Habour
As a Customer Service Analyst you will be responsible for tracking and managing business metrics for the Operations team.
This is a great opportunity for a dynamic person who is looking to develop within a growing and evolving organisation. You will work in a team environment, whilst also working cross-functionally to make sure that customer needs are met within timescales.
Responsibilities:
• Partners cross-functionally to develop, track and manage business metrics for Operations (service level, supplier response time, supply chain costs and inventory, etc.).
• Undertake order book management for the designated customers to ensure customer
orders are processed accurately and in line with the company processes.
• Maintain and run customer/critical shortage and adherence reports to identify
potential issues and escalate within the supply chain to prevent build shortages and
delivery failures.
• Maintain departmental KPIs to enable the performance of the department to be
monitored and any potential trends and issues to be highlighted.
• Attend site meetings to obtain the latest customer data on outputs to ensure stock
availability levels are sufficient to cover build or shop visit rates.
• Action ad-hoc stock requests and create urgent demand by utilising the fast-track process
to ensure customer build rates are not impacted and contractual delivery timescales
are met.
• Participation in improvement activities at department/company level to enhance
business performance.
• Monitor and maintain inventory re-order points in GEAC and JDE systems for assigned contract and ad-hoc distribution inventories
• Carry out initial analysis of reports and metrics prior to issuing to the internal and external stakeholders.
Requirements:
• Education at the Diploma level or above
• Experience in a similar position, preferably in aerospace indistry
• An advanced level of proficiency with Microsoft Excel and PowerPoint
• Proficient in English; another SEA language is desirable
• Comfortable in presenting and articulating ideas to management
• Good understanding of complex data retrieval, scrubbing and processing
• Able to work well under pressure within defined timescales
So, if you feel that the above describes you well, and want to be part of developing the Incora Story, apply now – we can’t wait to hear from you!
About us
Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.
With a strong foundation in the aerospace and defence markets, we manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services. We are expanding our team of skilled Engineers to ensure right-first-time every time.
We pride ourselves on offering:
- Industry-leading capabilities
- Innovative solutions
- Greater customer value
- Trusted supplier relationships
- Business growth and operational efficiency
Our people make us unique, and we offer an Outstanding Colleague Experience.
We live by our values: Courage, Collaboration and Commitment and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
