Overview


Location: Aldgate, London,
Salary: Up to £37,000

Title: Client Services Assistant Manager

Location: Aldgate/Liverpool St

Salary: up to £37,000 per annum

Work pattern: 40hrs, Monday to Friday

Benefits:

  • 28 Days holiday including bank holidays
  • Plus your birthday off
  • Free meals on shift
  • 3 volunteering days
  • 3 days grandparent leave
  • 24 week’s enhanced maternity leave
  • Secondary career leave
  • Wedding/commitment day leave
  • Bespoke training and development opportunities
  • Apprenticeships opportunities for all experience levels
  • Pension and life insurance
  • Discounts available on our HAPI app; high street shops, holidays & cinema
  • Wellbeing hub
  • Access to employee assistance programme
  • Cycle to work scheme

At BaxterStorey, we believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

Baxterstorey is looking for a Client Services Assistant Manager with excellent customer service skills with an eye for detail for our team based in Central London – City. 

Providing an efficient 5* service at all times, As the Client Services Assistant Manager, you will play a crucial role in supervising the day-to-day operations ensuring exceptional service, and ensuring a high level of customer satisfaction. You will work closely with the Client Services Manager to support all aspects of reception and meeting room/hospitality bookings.

Candidates must enjoy creating memorable guest experiences and will preferably have experience of working as supervisor or team leader in customer services, within a high- end corporate or hotel environment.

OUR GOAL: To delight our customers and create moments that delight them and exceed expectations by providing a tailored, memorable service.

Previous experience working within a customer facing role is essential, ideally as a team leader or supervisor, and preferably in a corporate or high-end hotel or contract reception setting. Effective communication skills both written and verbal are essential and the perfect candidate must be able to work well within a team as well as being comfortable to work alone. A good knowledge of Microsoft Office products is also an advantage.

    Outgoing personality; a people person; organised; strong eye for detail and customer focussed.

    • Great work ethic and an even greater smile.
    • Good listening & verbal communication skills
    • Passion for delivering outstanding customer service
    • Works according to the BaxterStorey core values
    • You draw satisfaction from working within a collaborative and inclusive team environment
    • Ability to manage a team effectively
    • Ability to adapt to challenges and opportunities with a solution-oriented perspective
    • Ability to create effective systems and protocols
    • Ability to train and foster the team's development
    • Previous experience in a similar role, especially in a customer service setting, is often a plus

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