Colleague Experience Assistant


Hybrid < 1-2 days in the office/Support Centre on Hams Hall Distribution Park, Coleshill.

Become a Colleague Experience Assistant

We’re looking for a Colleague Experience Assistant, to join our People Team, where you’ll work collaboratively with the Lead Retail Partner, to drive a seamless colleague experience as we enhance and develop our store estate.

In this role, you will be the key coordinator through all the colleague experience touch points, engaging with the talent attraction and development teams, looking for opportunities to find where we can implement improvements.

You will be a key support to Area Managers, Store Managers, and our Colleague Experience Project Lead, to build and maintain engagement plans, embed our values and role model behaviour and expectations of the way we work.

Fancy a Qualification Whilst You Work? – Yes, we pay for that!

We are working with some amazing Apprenticeship providers who are designing something special for us. Later this year, there will be opportunity for you to earn whilst you learn and get qualifications up to degree level. Pretty cool, right?!

Our Culture 

The Works is an awesome place to… well, work! Our atmosphere is supportive, friendly, and inclusive. A second home-from-home where you can be your best and authentic you

Our environment is always moving and full of energy. Yet we still make space to share must-watch TV recommendations and our favourite page-turners. Because even superheroes need some downtime to fuel their imaginations! 


Our PERKS Are ‘The Works’

  • 25% Colleague Discount! – Plus, exclusive Double Discount days!
  • MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
  • Holiday –33 days including bank holidays.
  • Holiday Purchase – Purchase an additional 5 days
  • Can-Do Academy – Grow your skills and career with instant access to further training and development in areas that interest you.
  • Wagestream – Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
  • Share Scheme – Unleash your inner Monopoly mogul and own a piece of The Works!
  • 24/7 support for you and your family – Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
  • Healthcare Cash Plan – To support your everyday healthcare costs.
  • + Loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.


Your Mission

  • Be the key coordinator through all of the Colleagues Experience touch points including onboarding conversations, development conversations and exit interviews.
  • Work in collaboration with the Talent Attraction/ Talent Development & People Operations teams to provide a seamless experience for our colleagues.
  • Providing a seamless Colleague Experience as we enhance our store estate, supporting managers with store openings and moves.
  • Provide insight into the colleague experience through pulse surveys/ listening groups and Colleague Forum, help us identify and implement opportunities to improve.
  • Analyse and interpret people data to identify trends, opportunities, and successes whilst supporting the Lead People Partner in identifying actions which can drive improvement.
  • Support Area Managers and Store Managers in building and maintaining engagement action plans.
  • Support the Colleague Experience Project Lead with Retail planning ensuring we aren’t overloading our colleagues with too much information, that we are proactively planned and organised, and all stakeholders are aware of what we are delivering when
  • Partner with managers to embed our values, role modelling our behaviours and expectations of the way we work.
  • Work with Area Managers to create and maintain succession plans for key retail roles.
  • Contribute to wider business projects and initiatives e.g. Diversity & Inclusion.
  • Supporting the wider team with a variety of exciting projects that will enhance our Colleagues Experience at The Works

Skills/Behaviours That Will Set You Apart

  • Strong communicator – you’ll be able to communicate with clarity with a variety of stakeholders.
  • Microsoft 365 experience – You will be using Office 365 daily, therefore experience using Excel, Word and PowerPoint is essential.
  • Experience of generalist HR – In areas such as Learning & Development, Employee Relations and Recruitment would be desired, but not essential.
  • Demonstrable experience of managing change and/or projects effectively
  • Organisational skills – you can prioritise your work as there will be lots to juggle!
  • Resilience determined and resourceful, you are committed to delivering the best results for our colleagues.

We Listen. We Care

Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.


Our Purpose

To inspire reading. learning, creativity and play – making lives more fulfilled.

Our Values

We are Crafty | We are Caring | We are Can-do


Promoting Diversity, Inclusion, and Applying Reasonable Adjustments.

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).

We are open to discussing part-time and flexible working and, where possible, will try to support this. If you need reasonable adjustments to apply for this role, please contact recruitment@theworks.co.uk and we’ll be happy to help!


Salary: Competitive Salary
Job Type: full time
Full Address: Boldmere House Hams Hall Distribution Park, Faraday Ave, Birmingham B46 1AL, UK

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