Business Analyst

London, England, United Kingdom


At AllSaints we are in the business of feelings – making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we’d love to talk to you.

We’re a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.


We have an opening for a generalist business analyst to join our technology team during a very exciting time of growth and change. We have some ambitious plans across the business and are looking for an experienced business analyst to contribute to this. This role will require you to work with all business functions to help understand, catalogue, and shape the capabilities and business processes and systems of the future for AllSaints.

As a business analyst you’ll help drive solutions and set the stage for success by being collaborative, open and honest. You will have the opportunity to develop plans and proposals for the steps to be taken to realise the business requirements and at the same time develop, support and improve existing standards for business analysis processes and deliverables. The projects you will be working on will span across the business, so you will need to be comfortable with changing priorities.


Our business solutions team forms part of our wider technology team. Reporting into the senior business analyst you will work closely with our team of business analysts, product owners and a systems analyst.


  • Reviewing quick win opportunities for processes and tools through standardisation
  • Eliciting, validating and documenting requirements, both functional and non-functional, to the required standard using appropriate documentation and modelling techniques
  • Modelling processes and activities to required standard using appropriate modelling techniques
  • Support the definition, evaluation and agreement of the business solution options, collaborating with key stakeholders across the business, ensuring that the process and capabilities needed are understood and influence the solutions selected to support AllSaints future growth plans
  • Keeping up to date on new approaches, techniques and tools, playing an active role in proposing and promoting process improvements
  • Playing an active role in strategic and operational planning discussions
  • Supporting the QA/test activities by ensuring acceptance criteria are well documented and have the appropriate level of coverage
  • Providing support to the business in defining and planning UAT
  • Supporting the training of implemented changes


Business Engagement

  • Be able to structure appropriate workshops to understand as-is and to be processes
  • Seek to build relationships with key business sponsors and project teams to ensure collaborative approach to developing future models
  • Demonstrate an ability to flex style of communication to reflect audience
  • Maintain an up to date stakeholder matrix to ensure information is provided to relevant people/groups
  • Able to work effectively with project managers and product owners on milestone activities
  • Encourage effective teamwork through collaboration, enabling the sharing of skills, experience, and ideas

Essential skills

  • Experience in supporting large scale retail business transformation programmes
  • Exceptional communication skills – able to illustrate process challenges clearly to target audience
  • Experience with business process mapping tools and repositories
  • Ability to lead and influence others towards a common goal
  • Considers short and long term impacts when making decisions
  • Proven experience in a business analysis role, ideally with comprehensive retail experience

Desirable skills

  • Matrix management experience
  • Knowledge of the end to end product lifecycle
  • Extensive experience in business relationship management
  • High competence in facilitation and coordination
  • Thorough understanding and experience of project management
  • Demonstration of continuous self-improvement
  • Experience of process mapping tools
  • Experience working with multiple systems
  • Understanding of system design, integrations and product data


Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. Studio Location. Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street.


The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future


  • A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
  • We are a disability committed certified employer
  • Employee discount for you to spend with family and friends
  • 25 days holiday increasing to 28 days after 2 years continuous service
  • Bank holidays, birthdays and volunteering days off
  • Access to dental cash plan & free virtual GP appointments through Aviva
  • UNUM employee assistance helpline
  • Life assurance cover
  • Access to discounted gym membership and corporate discounts
  • Hybrid working in our historic East London studios, working hours are 9-5.30pm
  • Free, confidential, wellbeing and lifestyle support with Retail Trust
  • Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adaption, menopause)
  • Health days for you to use either for physical or mental wellness
  • Dedicated mental health support from our mental health first aiders
  • Eye care vouchers, season ticket loans and much more!


Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.


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