Overview

Hours:

In a full-time Branch based role; you will be working 36 flexible hours across Monday to Saturday to support operating hours in the branch.

Salary:

£44,329 Per Annum

Closing Date:

Wed, 29 May 2024

Here at Skipton Building Society we are proud to have a team of amazing people who work every day to put our customers’ best interests at heart. We are currently looking for a Branch Leader to join our team to play an integral role in delivering an exceptional service to our customers and maintaining our position as one of the UK’s largest building societies.

Who Are We?

Not just another building society. Not just another job.

We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.

Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

Branch Life

Our branches are the heart of our local communities, however increasinglyour customers want the flexibility of doing transactions online and engaging with us via the telephone and our contact centre. We can support all our customers calls from our branches via our telephony system.  So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.

For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.

What Is In It For You?

  • Annual discretionary bonus scheme: on average our Branch Leaders received an on-target bonus of 8% dependent on personal and company performance.

  • 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days after 5 years.

  • Holiday trading scheme allowing the ability to buy and sell additional annual leave days

  • Matching employer pension contribution (up to 10% per annum)

  • A commitment to training and development

  • Private medical insurance for all our colleagues

  • 3 paid volunteering days per annum

  • Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups

  • We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership

What Will You Be Doing?

The Branch Leader will lead a team of customer facing colleagues, promoting high standards of customer service, making sure that they deliver an exceptional experience to all customers. We are looking for an individual who can really inspire a team, engaging them and creating a real culture of high performance.

Taking ownership of the branch contribution plan, you will focus on commercial growth as well as looking after our existing customers. You will ensure that your team confidently promote our products and services during their conversations with customers through observations, one to ones, and clear objectives that link to the branch plan.

This is a key role that calls for exceptional people skills and proven leadership experience, and in return we will provide you with the development opportunities you need to make a real difference to your team and our customers.

What Do We Need From You?

  • Ability to motivate a team and drive performance

  • Energised and motivated by performance objectives

  • Cares about people – demonstrating a genuine interest in customer and colleagues

  • Taking an entrepreneurial approach to maximising business opportunities

  • Demonstrates an ability to be accurate and get it right first

Salary: £44329 plus benefits

Job Refence: VPB89E5F36

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