We’re a leading online reviews platform, free and open to all. Our vision is to be the universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

From reviews to user behaviours to internal systems, at Trustpilot, we truly have big data. And, in our B2B Applied AI team, we’re focused on leveraging AI and ML to transform data into value and create engaging products features to improve the experience of our users. That means you can empower product innovation to help our businesses build Trust and growth and Improve the experiences with Trustpilot.

We are seeking a skilled Data Scientist to join our B2B Applied AI team to develop intelligent, data-driven product features that serve our Business Application. You will collaborate closely with a cross-functional team of software developers, product managers, designers, data analytics and ML engineers to develop, deploy and maintain innovative AI/ML models at scale. You will be part of a unique journey of creating our B2B Digital Led growth and you will have the opportunity to collaborate widely across the business including our Commercial, Digital Sales, and Data Science teams within B2C and GTM contexts.

You will have proven experience in developing and deploying AI/ML models or high academic results if you are a recent graduate. You have a solid technical background, with hands-on ability in all stages of data preparation, exploration, and modeling. You must have an adaptable product mindset and knowledge of the interface between data science and engineering. You will have the ability to develop data solutions, engage stakeholders, and clearly articulate the impact of your work. Experience putting solutions into production within an interdisciplinary team is a big plus, and it will be ideal if you already have experience with B2B SaaS products personalisation.

What you’ll be doing:

  • You will be involved in delivering some of our most exciting Data Science projects aimed at improving our B2B SaaS product: from prediction to ranking, natural language processing to search, and recommendation systems to content generation and personalisation  
  • Great opportunity to make a real product impact by applying the innovative in AI and ML.
  • You will deliver the Data Science component of key strategic initiatives including owning, maintaining and deploying production-ready ML/AI models, and analysing data to establish the scope and impact of your work
  • You will identify new product opportunities based on data, interpreting model outcomes and sharing insights to drive the direction of our Data Science work 
  • You will engage with both technical and non-technical stakeholders & will translate product requirements into Data Science deliverables
  • The opportunity to work with leading data engineering technologies including Google Vertex AI tools, Google BigQuery and AWS, and with leading Data Science tools and emerging technologies for model building and deployment
  • Opportunities to develop your career in a friendly, diverse, innovative, international team and workplace

Who you are:

  • Experience with analytical and quantitative problem solving using advanced statistical techniques and machine learning methods, e.g. sentiment and topic modelling, recommendation systems, content generation, forecasting & trend analysis
  • Experience in building and deploying production-ready ML models at scale, and solid data engineering skills (e.g. experience with cloud technologies – we use GCP but experience with AWS or Azure will also be fine)
  • Ability in Python and SQL for data manipulation, modelling and scripting.
  • Experience in working with large datasets, ideally from tech platforms, e-commerce, or SaaS-type businesses. Experience in use of behavioural data to develop data-driven product features is a big plus
  • Knowledge of data pipelining and prior experience of cloud-based ML model deployments
  • Great communication skills – both with technical colleagues and with business stakeholders 
  • Proven technical experience in a Data Science role, in the technology sector or in a technical consultancy, or a high GPA in a relevant field of study (for recent graduates)

What’s in it for you:

  • A range of flexible working options to dedicate time to what matters to you
  • Competitive compensation package + bonus
  • 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
  • Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
  • Pension and life insurance
  • Health cash plan, online GP, 24/7, Employee Assistance Plan
  • Full access to Headspace, a popular mindfulness app to promote positive mental health
  • Paid parental leave
  • Season ticket loan and a cycle to work scheme
  • Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
  • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
  • Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
  • Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!


About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. 

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences  are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

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