Overview

Why The Works?

We don’t just sell products. We inspire reading, learning, creativity and play.

You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects someone with a late family member’s memory.

You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories.

The unseen possibilities are limitless, and it all starts with you.


Become a Retail Area Manager

The locations included in this area are –  Loch Lomond Outlet, Glasgow St Enoch Centre, Glasgow Forge, Glasgow (Sauchiehall Street), Glasgow (Braehead), Glasgow (Silverburn), Paisley, Ayr, Greenock, Motherwell, Hamilton, Clydebank, Kilmarnock, East Kilbride

As a Retail Area Manager, you’ll be at the helm of multiple retail locations, steering them towards success with your dynamic leadership and strategic vision. Your primary goal will be driving commercial success, infused with a dash of innovation and a sprinkle of charm.

 You’ll empower your teams, aiding them in reaching their full potential while ensuring a joyful journey – after all, it’s part of our DNA! We firmly believe that a team that thrives is one that is both happy and engaged.

Expect to spend a significant portion of your time across the designated area, collaborating closely with your teams to drive commercial success and set the pace.


Your Mission

Inspire, motivate, and develop high-performing store teams to deliver exceptional customer experiences.

  • Communicate with your store teams and spend time with them in store to keep engagement high.
  • Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI’s including, sales, profitability, safety, store standards, pricing, and cost control.
  • Drive operational excellence and achieve outstanding results across your designated retail area.
  • Create store experiences that are fun, friendly, accessible, and inclusive for colleagues and customers. 
  • Hire Store Managers who align with our purpose, values and mission. Spot potential and use their strengths to add value to your area. 
  • Implement effective visual merchandising strategies to enhance the customer journey.
  • Collaborate with fellow Retail Area Managers to share best practices and drive continuous improvement.
  • Ensure the delivery of commercial targets, including sales, profitability, and cost control.

Skills / Behaviours That Will Set You Apart

  • A positive ambassador for our brand and our values
  • Inspirational leadership style with a positive outlook
  • Passion for delivering exceptional customer service.
  • People skills with a track record of developing high-performing teams.
  • Commercial acumen with the ability to drive sales and profitability.
  • Excellent communication and interpersonal skills.
  • Collaborative mindset and a team player. Working with departments and colleagues as ‘one team’.
  • Able to drive growth, maximise sales and profitability whilst leading our customer-first service strategy.
  • Willing to lend a hand – If you’re on a store visit and the teams are busy or overwhelmed, you’re happy to help by getting stuck in, working shoulder-to-shoulder with them to support. It’s all about the shadow you cast!
  • Resilience in a dynamic retail environment.
  • Innovative thinking and a proactive approach to problem-solving.

Being a Great Leader

    As a great leader with wonderful people skills, you’ll be able to skillfully unite multi-site store locations together as one area team.

    • Inspire and motivate your managers and teams in line with our employer brand, values, behaviours and purpose.
    • Lead your team to reach their potential and inspire your stores to break records and get in the spotlight.
    • Work collaboratively with support departments and peers. 
    • If something’s not quite right, speak up so we can work together to get it right or make it better! – Nobody is too proud for constructive feedback. We all want to win together!
    • But let’s not forget about the most important part… your team’s well-being and aspirations. You’ll be their biggest supporter, cheering them on. You’ll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there. 

    Our PERKS really are ‘The Works’

    • 25% Colleague Discount! – Plus, exclusive Double Discount days!
    • MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
    • Holiday – 33 days, including bank holidays
    • Wagestream – Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
    • Can-Do Academy – Grow your skills and career with instant access to further training and development in areas that interest you.
    • Share Scheme – Unleash your inner Monopoly mogul and own a piece of The Works!
    • 24/7 support for you and your family – Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
    • Healthcare Cash Plan – To support your everyday healthcare costs.
    • And loads more! – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.

    Our Purpose

    To inspire reading, learning, creativity and play – making lives more fulfilled.

    Our Values

    We are Crafty | We are Caring | We are Can-do


    We Listen. We Care

    Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.


    Promoting Diversity, Inclusion, and Applying Reasonable Adjustments.

    At The Works, we are proud
    to have an inclusive culture where everyone truly feels able to be themselves.
    Our roles are open to all, including under-represented groups such as ethnic
    minorities, people with disabilities, carers & members of the LGBTQ+
    community (including those who identify as lesbian, gay, bi, trans, non-binary,
    or use another term).

    We are open to discussing
    part-time and flexible working and, where possible, will try to support this. If
    you need reasonable adjustments to apply for this role, please contact recruitment@theworks.co.uk and we’ll be happy to help!

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