Job Introduction

Main Responsibilities

  • Provide 3rd line support for key business applications.
  • Ensure capacity, availability, security, and continuity for all application components.
  • Document and implement functional changes to business applications.
  • Coordinate user acceptance tests for new application releases.
  • Identify application requirements and improvement opportunities.
  • Build and implement new business solutions, including system integrations.
  • Collaborate on new systems, changes, and issues.
  • Assist in training users and creating training materials for key applications.
  • Manage development and testing environments across all systems.

The Ideal Candidate

  • Excellent customer service
  • Motivated individual with a positive ‘can do’ attitude
  • Excellent analytical, problem solving and communication skills and works well under pressure
  • Proven experience in an application support role
  • Hands on experience with software analysis, testing and technical documentation.
  • Understanding of database technologies (MSSQL, SSIS, SSAS) including excellent working knowledge of creating, analysing and refactoring of SQL queries.
  • Exposure to and understanding of: EPOS Systems, ERP Systems, Systems Integration and Data Transformation Platforms, Ecommerce Platforms, and Reporting Technologies 
  • Experience of rota work outside of core hours to support the IT team in resolving major incidents and implementation of changes.
  • A full clean driving license is essential as travel between group sites may be required.

About the Company

Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland.  In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer.  This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.  

In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing.


  • Pension
  • 15% Card Factory colleague discount in-store and online
  • Save As You Earn scheme
  • Financial Wellbeing Support
    • Financial Education Tools
    • Salary Advance
  • Seasonal incentive schemes
  • Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
  • Discounted gym membership, mobile phone contracts, and car leasing
  • Discounts across 100’s of UK retailers
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
  • Enhanced Maternity, Paternity, and Adoption leave

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

For any questions email: vacancies@cardfactory.co.uk (we do not accept CVs/Applications via email) 

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. 

No agencies, please.

Sportswift Ltd T/A Card Factory

Salary Details: Competitive salary and benefits package

Location: Century House Brunel Road Wakefield 41 Industrial Estate

Job Reference: cardfac/TP/1803145/23341

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